Privacy Policy

01. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

• Contact information: Name, phone number, and email address when you book an appointment, call us, or fill out a contact form.
• Vehicle information: Make, model, year, and description of your vehicle when scheduling a service.
• Appointment details: Service type, preferred date and time, and any notes you provide when booking through our Tekmetric booking system.
• Communications: Messages or inquiries you send us via phone, email, or contact forms.

Information Collected Automatically

• Usage data: Pages you visit, time spent on the site, links clicked, and referring URLs.
• Device information: Browser type, operating system, device type, and screen resolution.
• IP address: Used to understand general geographic location and for security purposes.
• Cookies and tracking: Small files placed on your device to remember preferences and improve your experience (see Section 6 for details).

02. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and manage appointments and communicate with you about your vehicle service.
• To respond to inquiries and provide customer support.
• To send appointment reminders, service updates, and follow-up communications related to your vehicle.
• To improve our website and services based on how visitors interact with our content.
• To comply with legal obligations and protect the rights and safety of our business and customers.
• To send occasional promotional communications about our services, you may opt out at any time.

03. How We Share Your Information

We may share your information in limited circumstances:

Service Providers

We work with third-party providers who help us operate our business. These include:

• Tekmetric, our shop management and online booking platform. Appointment data you submit is processed through Tekmetric’s system. Their privacy policy applies to data processed on their platform.
• Google Analytics, used to understand website traffic and usage patterns. Data is anonymized and aggregated.
• Email and communication providers, used to send confirmations, reminders, and service updates.

These providers are authorized to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your data.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

04. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Appointment records are retained as part of your service history for as long as you are an active customer.
• Contact inquiries are retained for up to 2 years.
• Website analytics data is retained in anonymized form per Google Analytics’ standard retention settings.

You may request deletion of your personal data at any time by contacting us (see Section 8).

05. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption on our website.
• Access controls limiting who within our organization can access customer data.
• Use of reputable third-party platforms (like Tekmetric) with their own security standards.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

06. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Types of cookies we use include:

• Essential cookies: Required for the website to function (e.g., session management).
• Analytics cookies: Used by Google Analytics to understand how visitors use our site. You can opt out via Google’s opt-out tool.
• Booking cookies: Set by Tekmetric’s booking system to manage your appointment session.

Most browsers allow you to control cookies through their settings. Disabling certain cookies may affect the functionality of our website.

07. Third-Party Links

Our website may contain links to third-party websites, including our affiliated companies (JR Towing, JR Car Rental, Kingdom Collision Center, CP Auto Sales). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

08. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-out of marketing: Unsubscribe from promotional emails at any time using the unsubscribe link in our emails, or by contacting us directly.
• Do Not Track: Some browsers send “Do Not Track” signals. Our website does not currently respond to these signals, but we do not sell your data regardless.

To exercise any of these rights, contact us at:

• Phone: (508) 820-0779
• Address: 861 Waverly St, Framingham, MA 01702
• Email: service@jrcarcare.com

09. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: